1.1 What do u understand by customer service? 1.2 Explain why customers are a source of revenue. How do customers affect your income? 1.3 How does your company depend on customers? How do you influence the impressions customers have on your company?

1.1 What do u understand by customer service? 1.2 Explain why customers are a source of revenue. How do customers affect your income? 1.3 How does your company depend on customers? How do you influence the impressions customers have on your company? 1.4 What is the purpose of the company vision and mission in so far as customer service is concerned? Formulate a company mission and vision. Using the mission and vision form the customer service system. 1.5 Why is it important to involve all employees in formulating a company customer service system?