Dare to gain-share!? I've seen it used in contact center outsourced programs very effectively, but I'm surprised at how many programs I come across that only seem to focus on the lowest hourly/per-minute rate. I'm interested to hear of:

Dare to gain-share!? I've seen it used in contact center outsourced programs very effectively, but I'm surprised at how many programs I come across that only seem to focus on the lowest hourly/per-minute rate. I'm interested to hear of: 1)success stories and/or 2)reasons companies fear a gain-share model. In a time so many are trying to do more w/less...while keeping customer experience in check...shouldn't gain share models be king??