Hi, I'm conducting research for my current internship. I'm looking to find some information about how call centers at large corporations develop their strategy for handling email, text, phone, and social media contact services with their cus

Hi, I'm conducting research for my current internship. I'm looking to find some information about how call centers at large corporations develop their strategy for handling email, text, phone, and social media contact services with their customers. If there is any way you might be able to offer some insight or direction for my continued research, I would greatly appreciate your help. Thanks so much