Please help me - I do not find these presentations on your website. Thanks Petra Goffart ==================================== Whether you missed out on the valuable insights or want to take additional notes on the innovative strategies that were sha

Please help me - I do not find these presentations on your website. Thanks Petra Goffart ==================================== Whether you missed out on the valuable insights or want to take additional notes on the innovative strategies that were shared, you can now access the previous six presentations, in their entireties and at no cost, by continuing here. What have you missed? Only some of the most productive social CRM wisdom and case studies available: • Neal Schaffer, &quote;Maximizing LinkedIn,&quote; on &quote;When Can You Deem Your Social CRM Strategy Successful&quote; • Kim Musgrave on how McDonald's , her organization, uses social media to &quote;expertly manage the customer experience&quote; • Filiberto Selvas on how you can determine and engage those &quote;fans&quote; or &quote;followers&quote; who truly influence perception of your brand • Brian Lusk explains how Southwest Airlines' award-winning blog and social media strategy has enhanced the customer management effort (and why your achieving the same success won't require massive start-up costs) • Lance Haun of ERE revealing how social CRM is the key to a successful recruiting and talent management strategy • Tyson Snow directing you to overcome the image, privacy and liability concerns of Social Media