Content
✕
About
Events
☰

Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

CCW Digital Editor |
Is there any software available to help a contact center manager to know how many headcount should be employed based on the workflow, workload, holidays,

RECOMMENDED

Why Chick-fil-A Employees Deliver Outstanding Customer Service
2024-11-21

Next-Generation Mechanisms of Agent Empowerment
2024-11-20

“Remote Jobs Near Me”: New Careers in Customer Contact
2024-10-21

Reimagining Frontline Leadership in the Age of AI
2024-10-18

Upcoming Events

CCW Emerging Technology Exchange

February 19 - 21, 2025
San Francisco, CA
Register Now | View Agenda | Learn More

Customer Contact Week Australia and New Zealand

March 04 - 06, 2025

Register Now | View Agenda | Learn More

CCW Executive Exchange March 2025

March 12 - 14, 2025
Austin, TX
Register Now | View Agenda | Learn More

MORE EVENTS