Our contact center hires based on merit, but I'm concerned we aren't hiring enough candidates with the necessary soft skills. What techniques have hiring managers used to hire and retain the right contact center staff who can sustain the dif

Our contact center hires based on merit, but I'm concerned we aren't hiring enough candidates with the necessary soft skills. What techniques have hiring managers used to hire and retain the right contact center staff who can sustain the difficulties of working in a customer service environment?