David Bradshaw Spills the Beans on A Three Year Vision At ING Direct

Perhaps you have seen the orange ING Direct cafes in your city. Customer-centric ideas like the ING Direct cafes set the brand apart from its competitors. The contact center has the same obsessive attention to both branding and customer service. Innovator David Bradshaw, Vice President & Head of Sales and Service, is proud to be part of the ING story and re-vamped the contact center with a three year vision. Three years later the ING contact center agents are still passionate about deliver... To continue reading this story Click Here