Customer service went remote in 2020 when it had to. But is the remote workforce, or even hybrid working environment what the future really looks like? And if so, how can we keep our employees engaged, avoiding burnout, reducing costly turnover, and delivering profitable customer experiences from anywhere? And what does the digital transformation impact have on empowering customer service teams to deliver profitable customer experiences in this new environment?
Featuring insights from special guest contributors, as well as CCW Digital's latest research, this how-to guide will provide the answers and analysis to these concerns. More specifically, this how-to guide will help you:
-Understand what the future of remote vs onsite work will look like
-Learn the most common obstacles in remote customer service as of today
-Assess the most common and current needs of employees
-Understand what tools are driving workforce management and employee engagement
-Stay up to date on the continued adaptation of the cloud
Download PDF Attachment