In hindsight, our shift to remote work was fairly simple in the early stages. All employees stayed at home and congregated in weekly Zoom meetings with no real question of whether they might come in tomorrow, next week or next month. While the technological aspects of the transition may have posed their own set of challenges, the cultural shift to remote work was, in many cases, easier than expected.
Now, after almost two years of working from home, organizations understand the benefits of remote work, but they may not understand the intricacies of incorporating remote work into business operations going forward. CCW Digital research found that 88% of companies say they plan to maintain some degree of remote or hybrid work — however, the exact layout of this plan is still undetermined. Further, the ‘perfect’ hybrid schedule may never truly be established, as many companies are working to adopt changes on a case-by-case basis.
As companies deliberate over the best model, they must take this time to implement technology and resources to effectively support their employees as they navigate these changes. Once they prioritize these operationaladvancements, organizations will position the hybrid environment as a strategic advantage to attract new talent, keep agents engaged, and optimize flexibility.
This report will discuss:
- The current state of hybrid work
- Challenges companies are facing in an attempt to establish a modern work environment
- Solutions that will help connect and engage employees to reduce attrition and establish a successful hybrid workplace