Attracting, retaining and motivating talent. Accommodating new customer preferences. Managing growth.
Each of these represents a pivotal customer contact objective. Due to challenges associated with the contact center environment and overall marketplace, these objectives have become very difficult to achieve.
It is time to leverage a new solution. It is time to seize the power of remote agents.
By revealing how to develop the optimal remote agent strategy, this report will help you hire better talent, drive better performance and make stronger customer connections. Topics include:
- Four undeniable dilemmas facing today's customer contact operations
- Five reasons remote agents are the key to a more successful contact center
- Myths and misconceptions associated with the remote model (and how to overcome them)
- Tips for managing performance, improving quality and fostering culture