This report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoretical examples of its implementation, and share real-world success stories.
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January 01 - December 01, 2030
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April 23-25, 2025
The Westin at Kansas City Crown Center | Kansas City, MO
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May 14-16, 2025
Memphis, TN
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