This report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoretical examples of its implementation, and share real-world success stories.
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IDC InfoBrief: Contact Center Performance
2025-03-31
CX Lessons Learned from Qualtrics’ X4 2025
2025-03-26
January 01 - December 01, 2030
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August 11 - 13, 2025
The Radisson Blu Aqua Hotel | Chicago, IL
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