Nearly 60% of contact centers are using cloud technology, and another 17% will start this year.
Are you one of them? If factors like efficiency, efficacy, security, flexibility and customer centricity matter to your contact center operation, you absolutely should be.
This infographic walks through five reasons why you should join the cloud contact center revolution, and it does so with real statistics derived from Call Center IQ research. Not simply a statement on the benefits of cloud, this infographic reveals why they are the *right* benefits for contact centers looking to succeed amid the joint demand for better customer centricity and more operational efficiency.
Check out this infographic - and join the cloud revolution.
5 Reasons To Join The Cloud Contact Center Revolution
Customer Contact Week | 06/27/2016