As we move into 2024, staying ahead means being future-ready. Innovation drives constant change, customer expectations are ever-evolving, and the demand for outstanding support has never been higher. To thrive, organizations must not just keep pace but lead the way.
AI and automation are at the forefront of this transformation, enabling businesses to adopt a future-proof strategy. These technologies empower brands to elevate their capabilities, ensuring they not only meet but exceed customer expectations while optimizing operations.
However, transformation requires more than just tools—it demands a proactive approach. According to CCW Digital, 55% of customers report a decline in their experiences this year. This statistic highlights the urgency for leaders to act now, embracing AI to accelerate their success.
That’s where Genesys’ Xperience comes in. We’re bringing the very best of this yearly event directly to you with Xperience on the road. This free one-day event coming to a city near you will explore the forefront of AI, emphasizing how empathy, AI, and automation intersect to create exceptional experiences for your customers and employees.
Experts will showcase the latest innovations in Genesys Cloud, including AI-powered Copilots, enhanced employee experiences, and advanced orchestration tools. You’ll also discover Genesys’ unique approach to AI—one that’s poised to redefine customer interactions and deliver measurable business outcomes.
Sessions will guide you through a step-by-step framework for AI adoption, providing quick wins alongside long-term value. Whether you’re just beginning your AI journey or looking to refine your existing strategies, this event will equip you with the tools needed to drive the most productive results.
Don’t miss your chance to get future-ready with AI. Join Xperience on the Road in a city near you:
September 25, 2024 | Toronto, Canada | Shangri-La Hotel
October 1, 2024 | Orange County, California | Marriott Irvine Spectrum
October 15, 2024 | Chicago, Illinois | InterContinental Hotel
Key topics include:
- AI-powered experience orchestration
- Open platform and ecosystem innovation
- Advanced AI and automation
- Comprehensive customer journey management
- Seamless, channel-less interactions
Register now to learn from industry experts, network with peers, and secure your place in the future of customer experience.
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