This report will explore how contact centers can leverage emotion recognition in generative AI, discuss the benefits of incorporating this technology into customer service strategies, provide theoretical examples of its implementation, and share real-world success stories.
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False Charges, Poor Communication, No Wow Factor: Reflecting On My Horrible Travel Experience
2024-11-01
February 19 - 21, 2025
San Francisco, CA
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March 04 - 06, 2025
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March 12 - 14, 2025
Austin, TX
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