Check out this free webinar to hear two customer management professionals tell their stories on how they strive for excellence within their contact centers.
For as challenging as it is to acquire new business in today’s competitive economic environment the task of satisfying your customers while continually meeting demanding revenue quotas is even more daunting.
Maximizing engagement is pivotal for retaining your customers and transforming them into repeat buyers, and success in this arena cannot truly be realized until you craft a dynamic, well-tailored strategy for connecting customer management practices with the evolving profile of your audience.
In this webinar, you will learn:
- Strategies on how to keep your client wanting more
- Techniques on how to up-sell and cross-sell your products
- Making your organization appealing and engaging
- How to effectively monitor what’s working with specific method initiatives
- How to maintain a balance of good service while pushing for that end goal: profit
Panelists:
Eli Federman – Director of Customer Care, Grand & Toy
Cameron Schilling - Director of Direct Sales Customer Experience: Planning & Implementation, Rogers Communication
For more information from Eli and Cameron, check them out at Call Centre Week Canada this April.
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