United Airlines Customer Alleges Employee Urinated In Bag; CX Takeaways

United Airlines breaks guitars, but does it also urinate in bags? That is the allegation made by customer Laura Henry. Henry, who recently flew United from Newark to San Francisco, says she discovered the lining of her bag – and the clothing inside – soaked with liquid when she arrived at her destination. Per a TMZ story (which includes photos of a liquid-soaked bag), the customer says the liquid was yellow and smelled of urine. A day later, the customer returned to San Fra... To continue reading this story Click Here