Francis Carden Solves the Call Center Desktop Integration Crisis

Does your company seamlessly share customer data across the business with well integrated software applications? If the answer is "no" then you are like most of us working in the call center industry.

Francis Carden, Founder of OpenSpan, a leading provider of desktop productivity and SOA acceleration products, joined Customer Management IQ to discuss the newest generation in call center computer software.

In this podcast Carden unpacks how technology can improve access in the call center to critical customer data.

Call center technology will make or break your organization's customer strategy. It is key critical in any call center to provide call center representatives with access to relevant customer data.

In this interview thought leader Francis Carden speaks with Customer Management IQ about significant technologies that improve the productivity of the call center. Hear about the latest technology leveraged to reduce average time spent on repetitive processes and other unproductive tasks. OpenSpan is focused on improving the productivity of the call center—not by delivering another new application but instead by making what's on the call center’s desktop and elsewhere work more effectively together. By optimizing the call center representative’s personal workflows call center managers better arm the call center representatives with the information necessary currently and hiding the rest. OpenSpan saves the call center by automating the tasks that waste the call center’s time. Hear about data integrity, call center compliance and SOA architecture.

Find out why Carden is excited about the potential of the call center industry.