Content

About
Events

Next-Level Customer Experience: Designed By Customers, Delivered By Businesses

Customer Contact Week | 09/17/2015

Most businesses will say that meeting customer demand is at the top of their priority list. But actually transforming a business from one that force feeds limited service to customers into one that constructs a service experience based on their wishes is no small task.

This report focuses on ideas, strategies and action points that will forge a stronger alignment between your business and the voices of your customers. It will also shed light on the potential costs, resources and benefits associated with each initiative.

Chapters:

  • Use Proactive Care to Enhance the Customer Experience
  • Employ Technology Based on Data-Driven Decisions
  • Deliver a Personalized Experience That Doesn’t Sound Scripted
  • Tailor Your Omni-Channel Approach to Customer Needs
Download PDF Attachment

Upcoming Events


CCW Executive Exchange August 2025

August 11 - 13 2025
The Radisson Blu Aqua Hotel | Chicago, IL
Register Now | View Agenda | Learn More


Customer Contact Week Asia 2025

September 2 - 5 2025
Conrad Orchard Singapore
Register Now | View Agenda | Learn More

MORE EVENTS