Eighty-eight percent of customer contact leaders expect automation to improve agent workflow or elevate agent performance.
What will it take to make that expectation a reality? This report has the answers. It reveals how to reap the rewards of automation’s most significant, most exciting promise: augmenting the contact center - and the agents who work inside.
Topics include:
- The #1 misconception about customer experience automation technology.
- 8 facts that confirm why automation is so valuable to the customer experience.
- 7 reasons automation is a quick way to boost the agent experience.
- 6 biggest AI and automation opportunities.
- 13 game changing automation use cases.
- 7 essential automation best practices
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