Customers have never cared more about the experiences they receive from brands. They have also never expected more from each interaction. This growing CX standard, of course, says nothing about the impact of a changing agent experience landscape.
How can customer contact teams navigate this challenging environment against the backdrop of so much change in the broader market? CCW Digital's Special Report on Future Customer Contact Trends will reveal the answers. Topics include:
- Top 4 trends set to affect customer contact in 2022 and beyond
- Keys to balancing speed and personalization, self-service and agent assistance
- Ways the role of the contact center employee will change amid the rise of AI
- Top 4 best practices for overcoming the most urgent CX challenges