Today, it’s estimated that the pandemic has sped up the way businesses digitally communicate and interact with customers by several years.
Customer experiences are rapidly becoming more digital. User experiences, centered around changing consumer demands are becoming more digital. And more organizations are focusing on adapting to digital engagement strategies. (However, some are doing it better than others).
Featuring CCW Digital’s latest research and analysis, as well as insights from special guest contributors, this report will cover:
• Which digital communication channels influence customers the most, and where
• What factors are driving the latest shifts in consumer behavior
• How customer-facing employee workflows are changing
• New technologies, trends, and strategies customer experience departments need to consider for the future
• Why blending human customer service with AI is a good thing, and so much more
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