Not simply a minor inconvenience, the costs of this fragmentation are devastating for both customer and employee experiences. They do not, however, have to be permanent.
This Special Report will reveal how fragmentation is adversely affecting customer contact strategy, before detailing specific steps for improving -- and specific benefits companies will enjoy from their increasingly unified CX. Topics include:
- How fragmentation prevents companies from orchestrating better customer journeys
- Why self-service is struggling to gain traction despite all the hype
- How to create more personalized, and more proactive, customer interactions
- Why CX unification is the key to optimizing the remote agent workforce
- What steps to prioritize in your effort to create a seamless contact center operation