Not Just a Funny Voice: Greg Levin Knows CRM

Frequent contributor Greg Levin talks about his inspiration for taking a unique satirical approach to customer relations management, as well as what he's learned in his 19 years in the industry including his views on AHT, training call center reps, email management programs, and best practices. He has also just released a new ebook, Full Contact: Contact Center Practices and Strategies that Make an Impact.