Lisa O'Malley is a Senior Director of Product Management at Google Cloud AI, where she leads teams developing cutting-edge Generative AI Search experiences and AI solutions across various sectors, including Financial Services, Retail, Healthcare, and Media. With a deep understanding of customer needs and a proven track record in AI/ML, Fintech, and E-commerce, O'Malley excels at aligning technology and business strategy to deliver impactful products. Her expertise in building and leading high-performing teams, combined with her ability to foster collaboration and solve complex problems, positions her as a leader in the field of artificial intelligence, driving innovation and delivering value in the rapidly evolving technology landscape.
This presentation examines the transformative potential of Google AI in shaping the future of customer engagement. Discover how advanced technologies like natural language understanding, generative AI, and conversational agents can personalize interactions, empower your agents, and unlock valuable insights from customer data. Gain a clearer understanding of the benefits, implementation strategies, and real-world success stories using Google AI for customer experience.