Modernizing the Service Experience with the AI-Powered Contact Center entails the use of new technologies. But, modernizing experiences isn’t just about offering the most innovative, high-tech approach. Customers are looking for meaningful, empathetic support with a sophisticated, seamless touch.

Understanding how to leverage technology to inform a more human-centered experience in today’s digital environment will be the ultimate differentiator in 2024. Join this session to learn more about how AI can enhance experiences to deliver a richer and more engaging interaction.

  Attendees of this webinar will learn the following:

•  How tone of voice can be richer than text, creating empathetic customer experiences with a focus on what matters the most – tone, in addition to text. Understand how customers sound on 100% of calls.
• AI that enables fun and engaging, personalized agent self-coaching opportunities and strength-based feedback for continuous growth and improvement
• Ways to Empowers supervisors in a hybrid world and contact center through contextual awareness, providing timely support where it’s needed most.
• Taking guesswork out of Quality Assurance…quickly finding the most relevant calls for coaching and training and eliminating manual processes and random sampling