Transforming service with AI, your journey to digital success starts here.
Why Attend
AI is everywhere—from your Alexa at home to the chatbots that engage your customers. While it's a critical tool, some CX leaders still find AI implementation daunting. Understanding how AI can drive improvements and support your bottom line is essential for long-term success.
To fully leverage AI, becoming an ‘AI-Powered Contact Center Leader’ is the next step. Join us to earn your certificate and gain insights from CX technology experts on AI implementation, risk management, and agent empowerment. The certificate will signify your expertise in key areas like AI risk management, next-gen self-service, intelligent automation, and agent empowerment.
Featured Speakers
Drew Halsch
Principal Solutions Consultant
Tealium
Brooke Lynch
Principal Analyst and Deputy Divisional Director
CCW Digital
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Brett Kiley
Executive Director, Customer Experience, Client Success, Process Improvement
CVS Health
Brad Power
Senior Director of Digital Product & User Experience
Kendra Scott
Vern Fernandez
Sr Business Development Manager
Jabra
Davit Baghdasaryan
CEO and Co-Founder
Krisp
Toussaint Celestin
Principal, Product Marketer for AI Solutions
Talkdesk
Lisa O'Malley
Senior Director of Product Management, Cloud AI
Google Cloud
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