The next big system in the African contact centre space: The Cloud

The next big system in the African contact centre space: The Cloud

Download the presentation by Alex Mbaka, Head of Quality and Compliance Management, Barclays Bank. It highlights:

Cloud maturity in Africa: Initiatives over the past 3 years
Best practices for could collaboration: The future of cloud, barriers to cloud adoption and security
What is BPaaS?
World BPO market competitiveness
Opportunities for business in Africa
Reason for attractiveness: Connectivity

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