February 16, 2022
Online | ET
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2021 Solution Providers
Airkit
Website: https://airkit.com/
Airkit simplifies how real-time customer experiences are made, with a Low-Code Digital Engagement platform for CX that integrates with existing systems. This turns any team into builders of digital journeys that truly engage and delight customers. Airkit is the industry’s first Low-Code Digital Engagement (LCDE) platform that empowers any team... Read More
Aspect
Website: http://www.aspect.com/uk
With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More
Banyan Medical Systems
Website: banyanmed.com
BANYAN headquartered in Omaha, Nebraska is a dynamic
Digital-Healthcare company that is transforming healthcare delivery through its
Virtual Care platform. BANYAN’s Virtual Care platform, AURA, gives patients,
their loved ones, and care providers a critical new dimension of on-demand care
through smart screen access to a virtual care provider and... Read More
Cielo Mobile
Website: cielomobile.com
Cielo believes in the power of great relationships, created through better conversations, on a platform designed for today’s communications. We help clients find the right balance between automation and the human touch; delivering an effortless IVR-to-SMS Chatbot experience, while empowering your agents with tools that build life-time customer value. The... Read More
Cogito
Website: http://www.cogitocorp.com/
Cogito enhances the emotional intelligence of phone professionals by applying behavioral science through artificial intelligence and machine learning. Cogito’s software evaluates hundreds of behavioral signals through voice to provide live conversation coaching for agents and a real-time measure of customer experience for every call. Read More
Coveo
Website: www.coveo.com
Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More
CSS Corp
Website: www.csscorp.com
CSS Corp is a global customer service and support company that harnesses the power of artificial intelligence, automation, analytics and digital technologies to address customer needs. Our services enable leading organizations to deliver world-class CX to their customers and realize their strategic business outcomes. Our team of 6,000 professionals across... Read More
Deloitte Digital
Website: www.deloittedigital.com
Imagine a world
in which you know who your customers are and what they want, and can deliver
the product, service, or experience that best suits their needs in real time,
across physical or digital channels. By working with you to implement an
Operational Human Experience (OpHX) capability, Deloitte Digital... Read More
Genesys
Website: http://www.genesys.com
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More
GetFeedback by SurveyMonkey
Website: www.getfeedback.com
The Agile CX PlatformGetFeedback by SurveyMonkey is an agile CX platform that empowers organizations to move at the speed of today’s customers. With GetFeedback, organizations can listen to customers across all channels, seamlessly connect feedback and customer data to uncover insights, and drive action across teams to improve the customer... Read More
Hexaware
Website: www.hexaware.com
Hexaware is a global IT & Business Process Services firm, with the mission of becoming the first IT & BPS Services company where half the workforce is digital. AUTOMATE EVERYTHING™ CLOUDIFY EVERYTHING™ and TRANSFORM CUSTOMER EXPERIENCES™ is our three-pronged strategy to fast-track enterprises into the digital era. This strategy endeavors... Read More
IBM Watson
Website: http://www.ibm.com/watson/what-is-watson.html
IBM Watson Virtual Agent is the premier cognitive customer engagement platform. It is an industry pre-trained Natural Language Understanding for cross industry customer service. With the use of IBM Watson’s new Conversation API, Watson Virtual Agent can understand customer service focused dialog across a range of complex requests. Additionally, the... Read More
Intradiem
Website: https://www.intradiem.com/
Intradiem arms contact centers with a real-time solution that streamlines operations and builds a solid foundation in a complex environment. The advanced automation platform creates significant and rapid cost reduction and agent performance benefits. Over 230,000 contact center employees use Intradiem’s solution daily. Read More
Invest Northern Ireland
Website: https://www.investni.com/
Invest Northern Ireland is Northern Ireland’s regional economic development agency. Our role is to partner with North American firms to help grow and support their global footprint.Northern Ireland has a well-established Business Services and Software Development sector. These sectors continue to grow in Northern Ireland with investments by companies such... Read More
Khoros
Website: www.khoros.com
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and... Read More
LivePerson
Website: www.liveperson.com
LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More
LiveVox
Website: https://livevox.com/
LiveVox is a leading provider of enterprise cloud contact center solutions, managing more than 12 billion interactions a year across a multichannel environment. With over 15 years of pure cloud expertise, we empower contact center leaders to drive effective engagement strategies on the consumer’s channel of choice. Our leading-edge risk... Read More
LUMA Institute
Website: http://www.luma-institute.com/
Organizations of all types face similar challenges – creating digital customer experiences, designing on shoestring budgets, generating breakthrough ideas large and small. LUMA Institute can help, as we’ve done with Wells Fargo, DBS Bank, AMP and other clients worldwide. LUMA equips individuals, teams and organizations to accelerate innovation through the... Read More
Mitel
Website: http://www.mitel.com/
A global market leader in enterprise and mobile communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries.... Read More
Moxtra
Website: https://moxtra.com/
In today’s mobile world, your business needs its’ own app, under your brand, to engage your customers. Your app must entice your customers to do business directly with you, as a one-stop destination, with built-in on demand business assistance. We can provide your business with a 'sticky' business app. Or,... Read More
OpenText
Website: https://www.opentext.com/
OpenText™ Qfiniti delivers a unified contact center workforce optimization platform that can be deployed in the cloud, on-premises or in a hybrid environment for multichannel interaction analysis, with real-time agent support, workforce management and contact center performance management capabilities. Engineered to operate seamlessly together, each component can be deployed as... Read More
PFS
Website: www.pfscommerce.com
PFS is a global provider of outsourced customer service solutions. We offer decades of experience as a BPO supporting scalable contact center solutions for brands and retailers across a range of industry verticals, including health and beauty, CPG, apparel, technology, government and more. Our multilingual operations support phone, email, live... Read More
Praxent
Website: www.praxent.com
Praxent is a digital innovation agency. Our team of US-based
digital strategists, UX designers, and software developers works nationwide, converging
at our home base in Austin, Texas. Our passion is to transform processes,
enhance experiences, and empower people for service-based businesses who want
to win. We help our clients unlock... Read More
ServiceNow
Website: http://www.servicenow.com
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More
TTEC
Website: http://www.ttec.com
TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More
Uber Health
Website: www.uberhealth.com
Uber Health offers HIPAA-secure solutions that allow healthcare providers, non-emergency medical transportation brokers, and others within the continuum of care to arrange rides for those who need it most. Uber Health helps reduce barriers to care and supports improved health outcomes by delivering more efficient, flexible, and transparent mobility solutions... Read More
UJET
Website: https://ujet.co/
UJET is the real-time communications platform that makes it easy for customers and businesses to instantly connect so they can resolve problems faster. With intuitive workflows, deep CRM integrations, and customizable dashboards, UJET provides contact centers with a holistic voice and chat solution that leads to higher satisfaction, faster time... Read More
Uniphore
Website: www.uniphore.com
Uniphore is a global leader in
Conversational Service Automation with offices in the U.S., India and
Singapore. Conversational Service Automation
is an emerging category of solutions that leverages the power of AI to help
enterprises deliver transformational customer service experiences. It achieves
that through an intelligent combination in real time... Read More
USU
Website: https://www.usu.com/en-us/
With over 40 years of experience, USU Knowledge Management is the leading knowledge management solution for customer service. Empower your customer facing agents to provide better, more efficient service using a single source of truth that supports your business goals and service strategy. USU's omni-channel knowledge management makes customer service... Read More
VHT
Website: https://vhtcx.com/
More than 25 years ago VHT invented Callback technology and has been the leading provider of Callback solutions since then. Today VHT continues to improve the customer experience with its Mindful Platform. Mindful is a cloud-based, SaaS platform created to integrate Callback technology with voice, text, chatbot, and other platforms... Read More
