Industry Insights: Khoros

Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.

Interested in learning more ahead of the CCW Virtual Exchange this December? Check out these awesome resources provided by Khoros:

Six Reasons Your Customers Hate Your Chat And How To Fix It: Khoros conducted a survey of over 1,000 consumers and uncovered the top issues they have with traditional, synchronous online chat solutions. Uncover the impact a modern chat solution may have on customers' brand preference and loyalty.

How Midco Used Khoros Care To Improve Customer Satisfaction And Deflect Calls: Discover how telecommunications company, Midco, leveraged Khoros Care to achieve a 460% increase in CSAT survey completion rate.

The Bot Balancing Act Ebook: Incorporate business automation into customer service in a way that improves operational efficiency and customer satisfaction. The secret? Using AI to assist rather than replace your customer support agents.

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