Do you know which call types are driving dissatisfaction resulting in customer churn? Can you analyze phone calls, chats, emails, product reviews and surveys together in one platform? Do you know which agents struggle handling specific call drivers? Topbox customers do, companies like Nike, U.S. Bank, Western Union, Bed Bath & Beyond and Orvis. Topbox's customer touchpoint intelligence software reveals the source of friction points in the customer and buyer experience across every channel. With a SaaS subscription model, Topbox delivers an elegant solution that aggregates and synthesizes conversations to make omni-channel friction point discovery intuitive and fast. Customers are providing a mountain of feedback to your company. Hear them, with the award-winning Topbox solution.