3 Biggest Contact Center Challenges - and the Role Technology Should be Playing

The very technology that was supposed to improve customer and agent experiences is often the direct cause of operational challenges. Unwilling to make the same mistake twice, today’s leading executives do not shop for technological options. They shop for solutions to real-world challenges. They seek answers to long-lingering questions and pathways to highly coveted CX improvements Here are some examples of how popular technologies can fit into this new type of conversation.

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