Julio Badin, SVP of CX at Dallas Fort Worth International Airport, discusses how his team of CX experts monitors passenger flows night and day to anticipate customer needs, from providing food and blankets when a flight is delayed to ensuring passengers have all the information they need to find their way through the airport.
If you would like a copy of the interview sent directly to you, email us here.
Please note: That all fields marked with an asterisk (*) are required.