Geoff Burbridge

Vice President, Contact Centers USAA

Thursday, June 17, 2021

3:10 PM AI & Automation: How to Effectively Integrate AI into Self Service Channels

You've implemented a variety of successful self service offerings across your customer care operations. Have you considered how you can take these successes to the next level with the right AI technology and automation strategy? In this session, discuss prerequisities, considerations and even unintended consequences when integrating AI into your self service stack.

Check out the incredible speaker line-up to see who will be joining Geoff.

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