Martin Lampman is the Director of Customer Support Operations at the BC Lottery Corporation where he took a group on the verge of being outsourced and instead transformed agent staffing, structure and support to make them a strategic arm of the company. Before that, Lampman worked cross border and increased the return on investment of customer services performance to the number two spot in the U.S and increased agent staffing by over 400%. In short, Lampman is an international success story with experience that spans both the private and public sectors.