Kate Zawerucha

Director of Customer Analytics & Experience, Asia Pacific Verint

Bringing over 15 years’ experience in the customer engagement and analytics sector to her role as a regional Subject Matter Expert (SME) for Verint, Kate provides expertise across Voice of the Customer toolsets including Verint’s Speech and Text Analytics solutions as well Customer Feedback for IVRs and Web Surveys. An outcome-driven professional with a strong background of helping organisations adopt Customer Experience strategies using proven CX principles and methodologies. Kate demonstrates enthusiasm and commitment to develop effective solutions across diverse industries in Asia Pacific and the Middle East. Coupling her strategic know-how with a deep practical knowledge, Kate can readily engage both strategic and operational audiences and generates enthusiasm for operational excellence through CX.