Syarif Lee
Regional Head, Live Channel Experience Lazada GroupWednesday, 29 September 2021
10:10 AM Panel Discussion: Transitioning to a Remote-First Customer Contact Centre Model to Bolster Against Disruption
- Debating the return of agents to contact centres amidst uncertainties from the pandemic
- Implementing robust frameworks for new “remote-first” contact centre operations
- Harnessing real-time monitoring technology and tools to enable remote agents to perform effectively
Check out the incredible speaker line-up to see who will be joining Syarif.
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