Wasi Abidi

Global Head Unified Communication Infra Mondelēz International

Senior Business & Technology Executive with over 20+ years of experience in IT Leadership , Global Product Support and Cloud Managed Services. Proven track record in establishing and leading Service delivery Organizations in MNCs like Aspect, Avaya and Hewlett Packard Enterprise and last headed the Global Voice/Video and Unified communications at Deutsche Bank. Currently heading the global Voice/Video/Fixed Telephony/Contact Center/Unified Comms (Skype) at Melendez International

A self-driven individual, agile and adaptive, with high levels of professionalism and integrity, and the ability to communicate at all levels within the organization

People-oriented leader, enjoys leading and developing teams and working with people globally in a dynamic and goal-oriented work environment. Has successfully led large cross-cultural and globally matrixed teams based in diverse locations such as China, India, Argentina and the U.S. Currently having teams spread globally (Australia , India, UK, Germany, US ) ensuring the 24X7 coverage
  

Wednesday, 29 September 2021

10:10 AM Panel Discussion: Transitioning to a Remote-First Customer Contact Centre Model to Bolster Against Disruption


  • Debating the return of agents to contact centres amidst uncertainties from the pandemic 
  • Implementing robust frameworks for new “remote-first” contact centre operations  
  • Harnessing real-time monitoring technology and tools to enable remote agents to perform effectively 


Check out the incredible speaker line-up to see who will be joining Wasi.

Download The Latest Agenda