April 23-25, 2025
Kansas City, MO
Serving customers for more than 15 years in the financial industry (insurance and banking), wanting to make the bigger difference. Discovered Customer Experience in 2016. Certified as a Customer Experience Specialist from CX University and CCXP from CXPA.org. Joining JP Morgan Chase in 2019 as an employee researcher for tech, developed into her current role of EX Transformation & Enablement conducting workshops for executives regarding the mind shift of outside-in instead of inside-out. Speaking with the upcoming generations in primary school, she shares her passion and knowledge with kids who are thinking about what they might want to do when they grow up. She has been a guest speaker on several podcasts including those with Nick Glimsdahl “Press 1 for Nick”, and Ryan Lester “CXNext Live”. Her goal is to make all things “EXPERIENCE” a passion for everyone as much as it is hers.
Day 1 | April 24
2:45 PM Benchmarking Session | How EX Directly Impacts CX
The path to delivering outstanding CX begins with creating an exceptional EX. Delving deeper into the mechanics of EX, it's evident that it encompasses a range of factors, from workplace culture and values to opportunities for growth and professional development. This session dives deep into the compelling evidence that demonstrates how a positive EX directly influences CX, thereby driving growth, profitability, and long-term success.
Check out the incredible speaker line-up to see who will be joining Audrey.
Download The Latest Agenda
