Join us at the CCW Roundtable for a deep dive into CX technology in BFSI with "A Practitioner's Guide to Implementing CX Tech in BFSI." Michaud Ray, SVP of Account Management at Foundever, brings 25 years of rich experience across contact center operations, strategy, and CX technology projects. This session will not just be a discussion but a platform for sharing stories of triumphs and challenges in implementing CX technology. Engage in an interactive conversation that explores overcoming implementation hurdles, demonstrating ROI, and strategically enhancing customer experience and operational efficiency. Perfect for CX and contact center executives focused on deriving tangible business outcomes from their CX technology investments.