The financial services landscape is shifting rapidly, with customers demanding seamless, secure, and highly personalized digital experiences. In this data-driven session, CMP Research reveals the latest customer experience trends, challenges, and opportunities reshaping BFSI, including:

• The rise of self-service, AI-driven customer interactions, and the need for balance with human engagement.
• How financial consumers define "trust" today and what it means for CX strategies.
• The latest customer journey pain points – and how industry leaders are solving them.