AI is revolutionizing customer service in financial services, but the industry faces a critical challenge—striking the right balance between automation, compliance, security, and the human element.

This powerhouse panel of industry leaders will explore:

• The Next Evolution of AI in BFSI – How generative AI, real-time analytics, and predictive automation are redefining customer engagement.
• Where AI Adds Value—and Where It Falls Short – The strategic role of Voice AI, chatbots, and intelligent automation in enhancing customer interactions, reducing costs, and improving efficiency.
• Navigating the AI Trust Equation – How BFSI leaders are mitigating the risks of AI bias, regulatory compliance hurdles, and maintaining the delicate balance between hyper-personalization and consumer data protection.
• AI as a Competitive Advantage – Real-world examples of how banks, insurers, and credit unions are deploying AI-driven strategies to accelerate customer experience transformation while safeguarding trust and long-term loyalty.