As customer expectations evolve and digital banking expands, the role of the physical branch is shifting. This session will explore how AI, automation, and self-service innovations are redefining branch experiences. With first-hand insights from leading transformation initiatives, this discussion will cover how financial institutions can create seamless, efficient, and personalized branch interactions while optimizing operational costs.

Key Discussion Points:

Branch Transformation Through AI & Automation – A deep dive into how banks are integrating AI-powered self-service solutions, such as Enhanced Self-Service ATMs (ESS ATMs), to replicate teller functions and improve efficiency.

Bridging Digital & Human Touchpoints – How video banking and AI-driven customer engagement tools enhance in-branch experiences while ensuring human support remains accessible.

Lessons from Large-Scale Rollouts – Insights from past deployments, including key successes, challenges, and what to anticipate in the next wave of branch evolution.

Employee Experience & Skill Evolution – The role of workforce transformation in branch modernization and how to equip employees with the right tools and skills for the future.