April 23-25, 2025
The Westin at Kansas City Crown Center | Kansas City, MO
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2025 Solution Providers
AmplifAI
Website: amplifai.com
AmplifAI is the AI-Driven Performance Enablement Platform for employee centric workforces and applies data science to make frontline teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. AmplifAI transforms employee data into actions modeled after an enterprise’s... Read More
Boost.ai
Website: https://boost.ai/
Responsible, enterprise-ready conversational AI that empowers self-service and creates meaningful customer connections. Ensure precise control, streamlined efficiency and robust security across every channel. Read More
Centrical
Website: http://www.centrical.com
Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is a BPO provider focused on enhancing and protecting your brand's customer experience (CX). We emphasize brand reputation, CX quality, and understanding the real total cost of outsourcing. As a brand-centric and brand-reflecting company with nearshore locations, we align with your brand values through initiatives like "Clear Reflection"... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
Five9
Website: http://www.five9.com
The Five9 Intelligent Cloud Contact Center helps you track and report on call volumes in loan application updates, payment transactions, collections, and member onboarding, all to increase your staff’s productivity. The Five9 Intelligent CX Platform empowers Financial Services to engage with customers across their channel of choice, providing managers with... Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path... Read More
Intouch CX
Website: https://www.intouchcx.com/
More than being global leaders in customer care outsourcing, we are your trusted advisors and partner in growth. We help to scale and optimize your CX through our data-driven and brand-specific approach. Read More
Laivly
Website: https://laivly.com/
Laivly creates a powerful and intuitive AI orchestration layer for your contact center’s existing tech stack. No replatforming. No APIs. Just a remarkably simple, secure, and intelligent bridge to the tools, training, and workflows that drive your team’s success. Read More
LivePerson
Website: https://www.liveperson.com/
Accelerate your contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences with the enterprise leader in digital customer conversations. Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
Observe.ai
Website: https://observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
One Point One Solutions
Website: https://www.1point1.com/
One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Regal
Website: https://www.regal.io/
Regal makes it easy for contact center teams to find 25% more revenue — immediately. Turn your untapped customer data into real-time outbound campaigns that engage the right contact, at the right time, with the right conversation across phone, sms, email, chat, and AI agents. Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Skan AI
Website: https://www.skan.ai/
Skan AI helps you drive innovation faster, pinpoint performance gaps, make improvements and unleash the power of AI to drive tangible and scalable transformation. Make every digital investment count and stay ahead of the competition. Read More
Telus Digital
Website: https://www.telusinternational.com/
TELUS Digital designs, builds and delivers next-generation digital and AI solutions to enhance the customer experience (CX) for global brands. The company’s integrated solutions span digital strategy, innovation, consulting and design, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and... Read More
Verint
Website: https://www.verint.com/
Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years. Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
At Verizon, we can help you plan, build and deliver a customer experience solution for today, with room to grow into tomorrow’s transformations. Our integrated solutions, dynamic eco-system and strong relationships with leading technology vendors help drive better customer experiences and better business results - simply, securely and reliably. Across... Read More
