April 23-25, 2025
The Westin at Kansas City Crown Center | Kansas City, MO
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2025 Solution Providers
AmplifAI
Website: amplifai.com
AmplifAI is the AI-Driven Performance Enablement Platform for employee centric workforces and applies data science to make frontline teams better. AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed. AmplifAI transforms employee data into actions modeled after an enterprise’s... Read More
Boost.ai
Website: https://boost.ai/
boost.ai delivers AI that makes the human connection better, built by and for real people and real interactions. Our platform features sophisticated technology that seamlessly blends conversational and generative AI, enabling deeply personalized and outstanding customer experiences for enterprises operating across financial services, insurance, and more. With low-code solutions that... Read More
Centrical
Website: http://www.centrical.com
Centrical, the AI Performance Experience Platform, empowers best-in-class customer experiences for the world’s leading brands by building highly engaged and productive frontline teams. The platform personalizes the employee experience, guiding individual success and growth, through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee—all wrapped in... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is dedicated to protecting and enhancing your brand’s customer experience (CX) while optimizing costs. Unlike traditional offshore outsourcing that can compromise service quality, our nearshore solution aligns with your brand and CX standards. Through effort-reducing strategies and brand-centric agent training, we ensure consistent, high-quality interactions that reflect your... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Cognigy
Website: https://cognigy.com/
Companies need intelligent,
integrated support services that can both automate processes efficiently and
offer excellent user experiences. Conversational automation is
the most intelligent and intuitive way to provide this across all customer
touchpoints.Cognigy is the global leading
enterprise software vendor for Conversational AI. Whether On-Premises or in the
cloud, leading... Read More
Five9
Website: http://www.five9.com
The Five9 Intelligent Cloud Contact Center helps you track and report on call volumes in loan application updates, payment transactions, collections, and member onboarding, all to increase your staff’s productivity. The Five9 Intelligent CX Platform empowers Financial Services to engage with customers across their channel of choice, providing managers with... Read More
Foundever
Website: http://www.foundever.com/
* Foundever® (formerly Sitel and SYKES), leverages decades of award-winning BPO services and solutions to deliver world-class support and excellence to over 800 brands globally. *Our CX outsourcing services manage every stage of the customer journey, including account inquiries & maintenance, card replacement, customer service, disputes & escalations, risk &... Read More
Insite Managed Solutions
Website: https://getinsite.io/
Insite provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide a clear path... Read More
Intouch CX
Website: https://www.intouchcx.com/
IntouchCX is a global leader in customer experience management, digital engagement, AI and automation and trust & safety solutions. We are partners in growth, helping brands increase customer satisfaction and scale faster through a data-driven and brand-specific approach Read More
Laivly
Website: https://laivly.com/
Laivly is an attended AI platform designed specifically for contact centers. Laivly's powerful attended AI and attended automation sit on the desktop and seamlessly layer with any existing tech stack, no API required. Read More
LivePerson
Website: https://www.liveperson.com/
LivePerson’s trusted conversational AI and digital expertise empower businesses to connect channels and deliver personalized experiences at scale – transforming conversations into measurable customer and business outcomes. Read More
Mosaicx
Website: www.mosaicx.com
Mosaicx is a cloud-based solution that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx... Read More
Observe.ai
Website: https://observe.ai/
Observe.AI: The AI platform built for modern contact centers Observe.AI, the AI platform for contact centers, enables companies to automate, analyze and act on every customer interaction. Built upon our leadership in conversation intelligence, our platform combines advanced capabilities such as Voice AI Agents, Real-time AI, Post-interaction AI, Summarization AI,... Read More
One Point One Solutions
Website: https://www.1point1.com/
At 1Point1, we transform customer operations through a powerful combination of customer experience management, digital transformation, and specialized outsourcing. Our CX solutions are built around AI, behavioral analytics, and multilingual omnichannel support to ensure every interaction drives loyalty. We modernize operations end-to-end with automation, cloud services, IT support, and process... Read More
Precisely
Website: https://www.precisely.com/
Precisely is the global leader in data integrity, providing accuracy, consistency, and context in data for 12,000 customers in more than 100 countries, including 93 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, data enrichment and customer engagement products are designed to power better business decisions... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Regal
Website: https://www.regal.io/
Regal is a Generative AI CX platform that empowers companies in high-consideration industries to perfect every customer interaction. We drive better sales, support, and retention - with way less effort - in three ways:1) We help you build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Skan AI
Website: https://www.skan.ai/
*Skan AI delivers real-time, AI-powered Process Intelligence that creates a digital twin of operations by continuously observing real work on agent desktops—no integrations required. ---------------- *Our platform empowers BFSI organizations to streamline customer service and contact center operations, enhance compliance, improve agent productivity, reduce tech debt, and accelerate digital transformation... Read More
Telus Digital
Website: https://www.telusinternational.com/
TELUS Digital is a leading global technology company that crafts enduring customer experiences in the moments that matter. By weaving data and technology with the promise of humanity, we streamline customer interactions, deliver differentiated customer journeys, enhance operational effectiveness, fortify digital security, and scale digital and AI solutions that meet... Read More
Verint
Website: https://www.verint.com/
Verint is a leader in customer experience (“CX”) automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – use the Verint Open Platform and our team of AI-powered bots to deliver stronger, faster AI business outcomes in their contact centers and beyond. Verint,... Read More
Verizon
Website: http://www.verizonenterprise.com/products/business-communications/customer-contact-solutions/
1. Verizon Cloud Contact Center solutions are scalable, secure and help you provide personalized customer experiences. Innovations like AI-powered chatbots and virtual assistants, speech recognition and advanced data analytics tools optimize customer interactions while reducing costs and maximizing agent efficiency.2. Verizon’s robust voice security solutions help protect customers against fraud,... Read More
Zenarate
Website: https://www.zenarate.com/
Zenarate is the world’s leading AI simulation + coaching platform that promises to undeniably prove the ROI of upskilling. Our Learning & Performance Ecosystem trains, certifies, measures, and coaches millions of learners across the globe in over 79 languages through scalable practice, live performance analysis, and automated learner development plans. Read More
