Welcome to the CCW EMERGING TECHNOLOGY Exchange

The CCW Exchange is part of the world's largest customer contact event series. This invitation-only event is built for senior-level executives as they aim to benchmark, connect, and share insights on emerging, disruptive tools in order to enhance customer service delivery and stay ahead in the competitive landscape.

By leveraging AI, machine learning, VR, AR, IoT, big data analytics, blockchain, RPA, and voice assistants, companies can deliver exceptional customer experiences, streamline operations, and drive growth.

Don't miss the opportunity to join top CX and customer contact leaders at the CCW Executive Exchange for Emerging Technologies this February 2025.
 

CRITICAL FOCUS AREAS

Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.

2025 SPEAKERS

Jaya Kandaswamy

Jaya Kandaswamy

Senior Vice President, Product, Technology & Innovation

City National Bank

TS Balaji

TS Balaji

Vice President of Digital & Customer Experience

Cox Communications

Samantha Shahani

Samantha Shahani

Vice President, Consumer Personalization, Strategy & Insights

Elevance Health, Inc

Mark Nehmer

Mark Nehmer

Deputy Chief Digital and AI Officer for AI Strategy

Defense Counterintelligence and Security Agency (DCSA)

Dr. Shikha Desai

Dr. Shikha Desai

Vice President Operations, Student Resources

UnitedHealthcare

Vinod Suresh

Vinod Suresh

Vice President, Product and GM, Subscription

GoDaddy

Shannon Burch

Shannon Burch

Vice President Experience

Neo Financial

Sari Deckelbaum

Sari Deckelbaum

Vice President, eCommerce

Sleep Country Canada

Baylie Brenner-Bruzgis

Baylie Brenner-Bruzgis

Head of User Experience Operations

Twitch

Ian Dewar

Ian Dewar

Senior Director of Global Customer Strategy

Anthropologie

Sunzay Passari

Sunzay Passari

Senior Director & Head - Digital Innovation & Transformation

UPS

Rajamma Krishnamurthy

Rajamma Krishnamurthy

Senior Director, Leader Enterprise AI

Microsoft

Shashikant (Shashi) Singh

Shashikant (Shashi) Singh

Director of Global Business Outsourcing Strategy & Economics

Unitedhealth Group

Andrea Rivera

Andrea Rivera

Construction Customer Care Director

Toll Brothers

RESERVE YOUR VIP SPOT

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Emerging Technology Exchange, reach out to us. 

EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Attendees Networking - CCW Executive Exchange

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis Panel- CCW Executive Exchange

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings - CCW Executive Exchange

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

WHAT EXECUTIVES SAY

2025 SOLUTION PROVIDERS