CCW Executive Exchange February 2025

February 19 - 21, 2025 | Hotel Nikko | San Francisco, CA

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CRITICAL FOCUS AREAS

Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.

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Welcome to the CCW EMERGING TECHNOLOGY Exchange

The CCW Executive Exchange is part of the world's largest customer contact event series. This invitation-only event is built exclusively for senior executives to connect with industry experts, benchmark their operations, and gain practical strategies.

Join us to stay ahead of the curve and explore how innovative technologies are transforming the customer journey.

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2025 SPEAKERS

Linda Aiello

Chief People Officer

DraftKings

TS Balaji

Vice President of Digital & Customer Experience

Cox Communications

Samantha Shahani

Vice President, Consumer Personalization, Strategy & Insights

Elevance Health, Inc

Hobson Powell

Vice President, Global Support

Shannon Burch

Vice President Experience

Neo Financial

Kim Cochran

Vice President Contact Center Sales & Customer Care Operations

Brightspeed

Ian Dewar

Senior Director of Global Customer Strategy

Anthropologie

Sunzay Passari

Senior Director & Head - Digital Innovation & Transformation

UPS

Rajamma Krishnamurthy

Senior Director, Leader Enterprise AI

Microsoft

Baylie Brenner-Bruzgis

Head of User Experience Operations

Twitch

Anurag Avlash

Executive Director - Global Head of Customer Care Analytics & Insights

The Estée Lauder Companies Inc.

Olivier Deneef

Senior Vice President, Client Strategy

Modus

Andrea Ramirez

Construction Customer Care Director

Toll Brothers

Brian Cantor

Managaing Director, Digital

Customer Management Practice

Jay Erickson

Chief Innovation Officer

Modus

Bob Summers

Chief Executive Officer & Founder

GoodCall

Declan Ivory

VP Customer Support

Intercom

Vache Moroyan

Chief Product Officer

Observe.AI

Catherine Hayes

Senior Director, AI & Analytics Automation

Onemagnify

Dr. Danielle Barnes

Managing Director of Data, AI and Automations

Onemagnify

Nirali Amin

Senior Vice President Solutions and Success

Liveperson

Syam Suri

Vice President Information Technology

Brightspeed

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RESERVE YOUR VIP SPOT

Our Executive Exchanges are exclusive to Director & VP-level decision makers to ensure the highest quality networking and connections. If you’re interested in seeing if you qualify for a VIP spot at the CCW Emerging Technology Exchange, reach out to us.

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EXCHANGE FEATURES

Uber Speaker Session - CCW Executive Exchange

Benchmarking

With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.

Networking

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

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WHAT EXECUTIVES SAY

“This year was my second consecutive CCW Executive Exchange conference, and they were again successful in adding a ton of value that was targeted at my organization’s goals and initiatives. It’s a fantastic forum for executives with contact centers, and should not be missed.”

“The sessions were excellent! Great networking with peers at my level. The most valuable piece of this was copying best practices that clearly worked in other businesses! Also the team at CCW were super helpful, friendly and responsive!”

“The format of the Executive Exchange worked very well for me! The one on one meetings with the vendors allowed me to target needed technologies and services and get more in depth information than I would at a regular trade show. The group sessions were informative and well organized.”

“What a great conference! I learned so much and connected with so many intelligent and helpful resources in similar roles as my own. It was time well spent and I thank you.”

“The CCW Exchange offered great visibility into the vast possibilities of opportunities to take my contact center to the next level. A perfect balance of technology and people focus to create a great customer experience through every customer touch-point. Amazing location too!”

“I love the format of this Conference. The ability to network with people across industries so closely tied to what I do provides a great opportunity to learn and commiserate! The venue was perfect as well. Well done CCW team!”