Join top industry leaders at CCW Emerging Technology Exchange to discuss building the contact centers of the future, which prioritize self-service capabilities, modernized infrastructure, and agent-enablement technologies.
Jaya Kandaswamy
Senior Vice President, Product, Technology & Innovation
City National Bank
TS Balaji
Vice President of Digital & Customer Experience
Cox Communications
Samantha Shahani
Vice President, Consumer Personalization, Strategy & Insights
Elevance Health, Inc
Mark Nehmer
Deputy Chief Digital and AI Officer for AI Strategy
Defense Counterintelligence and Security Agency (DCSA)
Dr. Shikha Desai
Vice President Operations, Student Resources
UnitedHealthcare
Vinod Suresh
Vice President, Product and GM, Subscription
GoDaddy
Shannon Burch
Vice President Experience
Neo Financial
Sari Deckelbaum
Vice President, eCommerce
Sleep Country Canada
Baylie Brenner-Bruzgis
Head of User Experience Operations
Twitch
Ian Dewar
Senior Director of Global Customer Strategy
Anthropologie
Sunzay Passari
Senior Director & Head - Digital Innovation & Transformation
UPS
Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI
Microsoft
Shashikant (Shashi) Singh
Director of Global Business Outsourcing Strategy & Economics
Unitedhealth Group
Andrea Rivera
Construction Customer Care Director
Toll Brothers