Today’s CX and design teams are expected to do more with less, but often lack the practical tools to tackle resourcing, process, and operational gaps. We welcome both non-ops professionals seeking actionable insights on building budget-conscious end to end product and design infrastructure, and ops professionals looking to benchmark.

With a hands-on, interactive format, attendees will share their own experiences with resourcing, strategic gaps, design obstacles, approaches to working with these teams or in an environment absent of product or design thinking, and more, and explore practical problem-solving strategies that will resonate across industries. Skip the theory and dive into practical advice on what works and what doesn’t in the evolving landscape of CX design.