Catherine Hayes' 25+ year career spans a broad range of expertise, including front-end coding, AI, UI & UX design, backend development, data architecture, systems integration, and solution engineering. She serves as a technical liaison for many of her clients and her experience as a college instructor and small business owner helps her break down abstract technical concepts, translate requirements, and communicate effectively to make the development process more accessible and enjoyable.
Day 1 | Wednesday, February 19
5:15 PM Roundtable B | Harnessing AI for Customer-Centric Insights: A Data-Ready Approach
As organizations increasingly leverage generative AI to enhance customer experiences, the foundation of success lies in a comprehensive data strategy. This roundtable will explore the intersection of AI readiness, data readiness, and the voice of the customer, providing a roadmap for organizations looking to unlock the full potential of AI-driven insights. Industry leaders will discuss best practices for structuring data ecosystems, ensuring data quality, and integrating generative AI to derive meaningful customer insights. Attendees will gain actionable strategies to build an AI-ready enterprise that prioritizes data governance, ethical AI use, and customer-centric decision-making.
Check out the incredible speaker line-up to see who will be joining Catherine.
Download The Latest Agenda
