It’s now possible for businesses to infinitely scale their support, without having to scale their teams. Most customer service teams are pivoting to AI and this change is happening fast. During this session, learn how leaders are seizing a unique opportunity to take customer service from a cost center to value center, where AI agents provide instantaneous, always available, highly personalized and accurate support, freeing up human agents to take on more complex, proactive, and value adding roles.

Key takeaways:

• Discover how AI is informing the new economics of customer service, and how to unlock infinite scalability for your organization
• Learn how AI is redefining the customer service role and how cutting-edge, cost effective AI tools are helping CS teams to drive customer value and business growth