Dr. Shikha Desai

Vice President Operations, Student Resources UnitedHealthcare

Dr. Shikha Desai is a dynamic and results-driven strategic leader with over 30 years of experience in healthcare operations. She excels in driving transformational change, optimizing processes, and leading high-performing teams. With a strong foundation in strategic management and innovation, Dr. Desai’s expertise spans various domains, including financial management, change leadership, and compassionate customer service delivery. She is recognized for her ability to manage large-scale, complex initiatives while fostering a culture of collaboration and excellence.

Professional Highlights:

• Leadership and Innovation: Spearheaded the obtaining of 4 official U.S. patents, demonstrating a commitment to innovation and driving technological advancements within the organization.
• Operational Excellence: Improved user experience scores by 4% year-over-year in 2022 and achieved a 16% reduction in claims adjudication rates.
• Strategic Management: Led process optimization initiatives, resulting in significant cost savings and improved operational efficiency.
• Compassionate Service Delivery: Achieved a 19.3% improvement in processing 90% of claims within 10 days, showcasing a commitment to timely and empathetic service delivery.

Diverse Experience:

Dr. Desai has extensive international experience, having worked in Canada, India, Jamaica, Japan, the Philippines, the United Kingdom, and the United States. Her global perspective enhances her ability to navigate and lead within diverse cultural and operational contexts.

Academic Background:

• DBA (Doctor of Business Administration): Strategy & Innovation (2022)
• MBA: Marketing & Finance (2018)
• Bachelor of Science: Management (2009/2010)
• Medical Assistant Diploma: High School Graduate (2001)
• Additional Certifications: Advanced Change Management, Financial Management

Dr. Shikha Desai’s commitment to excellence, innovation, and compassionate leadership makes her a sought-after speaker and consultant in the fields of healthcare operations and strategic management. Her insights and experiences offer valuable lessons in driving organizational success and fostering a culture of continuous improvement.