TS Balaji

Vice President of Digital & Customer Experience Cox Communications

Day 2 | Thursday, February 20

8:30 AM KEYNOTE CASE STUDY | Ditch the Surveys: Harnessing Experience Measurements through Gen-AI & Genuine Customer Conversations

Imagine a world where customer insights are collected and leveraged in a more effective, intuitive way. By harnessing the power of conversational AI and machine learning, feedback is collected organically through natural conversations, analyzing real-time interactions to bypass traditional survey and rating methods. This innovative approach makes customers feel genuinely heard, leading to a significant increase in customer engagement rates. Join us to learn more about this groundbreaking project that makes AI a true CX partner.

Check out the incredible speaker line-up to see who will be joining TS.

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