Vache Moroyan

Chief Product Officer Observe.AI

Day 2 | Thursday, February 20

1:00 PM Masterclass B | Predictive, Prescriptive, Profitable: How Conversation Intelligence & Voice AI Supercharge Growth in your Contact Center

In this session, discover how Observe.AI’s Conversation Intelligence and Voice AI work in tandem to transform customer interactions into a growth engine. Vache Moroyon, our CPO, will dive into how Observe.AI’s proprietary technology powers:

  • Predictive Insights: Foresee churn, upsells, and compliance gaps by analyzing 100% of voice, chat, and screen interactions.
  • Prescriptive Actions: Arm human and VoiceAI agents with real-time guidance, automated workflows, and guardrails that keep conversations on-brand and on-task.
  • Profitable Automation: Deploy Voice AI agents to handle complex inquiries, reduce handle times by 40%, and unlock 24/7 revenue opportunities—all with 95% speech accuracy and enterprise-grade security.

Join us to see real-world examples of brands using Observe.AI to scale operations with conversation intelligence and AI agents that think, act and collaborate with your best human agents.

Check out the incredible speaker line-up to see who will be joining Vache.

Download The Latest Agenda